The mobile application TickTalkTo is owned, registered and operated by XequalsZERO Private Limited,an entity registered under Companies Act, 2013/ 1956 and having its registered office at 289, Model Gram, Ludhiana 141002. For the purposes of this Terms of Use, the application shall be known as the “Platform”.
These terms of Use (“Terms of Use”) govern Your use of the Platform and services provided therein (“Services”), through the Platform and contain all the terms and conditions thereto. By using or visiting the Platform or by using any content or information provided as part of the Platform/Services, You shall be deemed to have read, understood and accepted to be bound by these Terms of Use. If You do not agree to these Terms of Use, please not use the Platform or the Services. Since these Terms of Use constitute a legal contract between You and TickTalkTo, it is imperative that You review these Terms of Use carefully and in their entirety. These terms of Use are not intended in any way to alter or limit the terms and conditions of any other contractual arrangement You may have with TickTalkTo, including without limitation the Privacy Policy, which shall be and read to be a part of these Terms of Use.
For the purpose of these Terms of Use, wherever the context so requires “You”, “Your”, “User” or “Customer” shall mean any natural or legal person who uses the Platform for availing the Services. The term “We”, “Us”, “Our” shall mean TickTalkTo, its employees and authorised agents acting on its behalf.
The Platform and Services are available for use only to persons above the age of 18 (eighteen) years. If You are under the age of 18 (eighteen) years, You shall not register with the Platform, unless You are accessing the Platform under parental guidance or the guidance of a legal guardian. TickTalkTo reserves the right to terminate Your account and deny You access to the Platform if it is brought to our notice that You are under the age of 18 (eighteen) and are accessing the Platform without parental guidance or the guidance of a legal guardian. We disclaim all liabilities for any harm caused to You on account of any use of the Platform without appropriate guidance.
We reserve the right to make changes to these Terms of Use at any time. Any such modifications will become effective immediately upon posting to the Platform and Your continued use of the Platform, and/or the Services constitutes Your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Platform.
TickTalkTo is an online platform ("Platform") that makes therapy, counselling, guidance and consultation accessible to people by connecting them with psychologists, psychotherapists, counsellors, doctors like psychiatrists and other experienced people, as the case may be (“Experts”).
Please note that TickTalkTo does not provide any advice, therapy or any other information directly to the Users, and is a mere facilitator between Users and the relevant Expert.
All content included on the Platform and delivered to Users as part of the Services, including but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, is the property of TickTalkTo, and is protected by the applicable intellectual property laws. The compilation of all content on this Platform is the exclusive property of TickTalkTo. You agree not to decompile, reverse engineer or disassemble any content accessible through the Platform, not to insert any code or product or manipulate the contents of the Platform in any way that affects the User’s experience, and not to use any data mining, data gathering or extraction method. We reserve the right to terminate these Terms of Use if we, in our sole and absolute discretion, believe that You are in violation of this clause.
TickTalkTo’s content available on or via the Platform, is provided to You ‘AS IS’ for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of TickTalkTo. TickTalkTo reserves all rights not expressly granted in and to the Platform.
The Platform is the sole and exclusive domain of TickTalkTo. The Platform, including, but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of TickTalkTo. The trademarks, domain names and trade dress of TickTalkTo shall not be used in connection with any product or service that is not affiliated with TickTalkTo, in any manner that is likely to
TickTalkTo only purports to use names, logos or marks appearing in this site in those territories in which it or its affiliates are entitled to do so, whether by virtue of pending or registered trademarks, licenses, or otherwise. For the avoidance of doubt, TickTalkTo does not purport to use any name, logo or mark in any territory in which it is not so entitled and will not supply or offer to supply Services bearing any such name, logo or mark into any such territory.
You hereby grant to TickTalkTo a non-exclusive, worldwide, royalty-free, perpetual license, with right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information You submit to the Platform by all means and, in any media, now known or hereafter developed for any use or purpose. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process for a password or username, if any, or to content posted during a session with an Expert.
You remain responsible for maintaining the confidentiality of Your Password and User name (if any) and any other security information related to Your account. TickTalkTo will not be liable for any loss that You incur as a result of someone else using Your account or Your password, either with or without Your knowledge.
The Experts available on the Platform are not in the employment of TickTalkTo, and TickTalkTo assumes no responsibility for their actions. While TickTalkTo carefully screens applications to be empanelled as an Expert and insists on evidence of the applicant’s credentials, such Experts act as independent contractors to TickTalkTo and are neither our employees not agents or representatives. Furthermore, we assume no responsibility for any act, omission or wrongdoing of any Expert. While TickTalkTo will help You match with an Expert and will help You find a new Expert if the match is unsuccessful, TickTalkTo makes no representation or warranty whatsoever as to whether You will find the Expert’s Services relevant, useful, correct, satisfactory or suitable to Your needs.
You acknowledge that TickTalkTo is merely a technology provider and is not involved in providing any healthcare or medical advice or diagnosis. The contents of any consultations availed from Experts on the platform are between You and the Expert, and TickTalkto and/or organisations on behalf of whom TickTalkTo provides services, are not responsible for any outcome between You and the Expert to this extent. Your decision to engage with an Expert for receiving Services upon the Platform is at Your own risk and TickTalkTo and/or organisations on behalf of whom TickTalkTo provides services, shall not be responsible for any breach of service or service deficiency by an Expert.
While TickTalkTo does research and verifies certain documents of the Experts, the inclusion of Experts on the Platform does not imply recommendation or endorsement of Experts nor is such information intended as a tool for verifying the degrees, qualifications, licensure, certification, credentials, competence or background, or abilities of any Experts contained therein. Such information is provided on an ‘as-is’ basis and TickTalkTo disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose. Your relationship with the Expert’s services is strictly with the Expert. TickTalkTo is not involved with the actual substance of that relationship and we do not validate or control any of the Expert’s Services. We will not be responsible for:
You agree, confirm and acknowledge that You are aware of the fact that in some cases, Services offered by TickTalkTo may not be a substitute for a face-to-face session by a licensed therapist. If You are thinking about suicide or if You are considering taking actions that may cause harm to You or to others or if You feel that You or any other person may be in any danger or if You have any medical emergency, You must immediately approach relevant emergency service providers and notify the relevant authorities.
You acknowledge that some of the content available on the Platform (including information provided in response to posts or questions) may be provided by individuals in the medical or psychiatric profession. The provision of such information on the Platform does not create a licensed medical professional/patient relationship between You and TickTalkTo and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition. Such information is only provided to assist You in locating appropriate care.
You acknowledge that the Services provided on the Platform may not involve Experts conducting physical examinations of You. Hence, Experts may not be able to derive important information that is usually obtained through a physical examination. You agree that You are aware of this limitation and that TickTalkTo cannot be held liable for the same.
You acknowledge that any interactions and associated issues You may have with other users on the Platform, including but not limited to their health issues and experiences are strictly between such You and other users on the Platform. TickTalkto shall assume no responsibility for any such interactions and associated issues.
While TickTalkTo protects and honours Your privacy [Read our privacy policy here], independent Experts practicing through TickTalkTo retain a “Duty to Warn” as regulated by relevant regulations. You acknowledge that any solicitation of advice on the Platform with respect to clause 4.4 above may result in the Expert’s “Duty to Warn” triggered if the Expert feels it necessary to do so. In these circumstances, TickTalkTo may be required to submit certain details about You to the proper authorities, including but not limited to Your location, IP address or any other markers for personal identification.
Understanding that the consent above may impact Your privacy, You affirmatively consent that TickTalkTo will, as needed, review Your communication with Expert for the following purposes:
You affirmatively grant permission to TickTalkTo to have Your matched Expert and other Experts on the Platform periodically provide clinical assessments of Your progress to TickTalkTo. You understand that clinical assessments serve to provide information on Your mental health and well-being, and that discussions between Experts in respect of such clinical assessments may be necessary to chart out the best course of action for the future. You acknowledge that the results of such clinical assessments may be viewed by Experts, on the Platform, including Your matched Expert to discuss with You.
You acknowledge and consent to the fact that TickTalkTo may use “Meta Data” and other search terms to scan de-identified transcripts to search for trends and patterns that may affect the quality of service on the Platform or the practices of the Experts. All de-identified data, meta-data and research data collected by TickTalkTo through Your usage of TickTalkTo remains the sole property of TickTalkTo and its corporate owners, subject to provisions contained in the Privacy Policy. You have no rights to the ownership, removal or deletion of data on the Platform.
To the maximum extent permitted by applicable law, the Platform is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No information, whether oral or written, obtained by You from the Platform will create any warranty not expressly stated herein. Without limiting the foregoing, TickTalkTo does not warrant that the content on the Platform is accurate, reliable or correct; that the Platform will meet Your requirements; that the Platform will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Platform is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Platform is downloaded at Your own risk and You will be solely responsible for any damage to Your computer system or mobile device or loss of data that results from such download or Your use of the Platform.
TickTalkTo does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website or any hyperlinked website or service. TickTalkTo will not be a party to or in any way monitor any transaction between You and third-party providers of products or services.
You acknowledge that TickTalkTo uses the services of certain third-party service providers in relation to the maintenance, upkeep, and optimisation of the Platform. In this regard, You agree that any failures on part of any such third-party service providers that affect the functioning of the Platform shall in no way be attributable to TickTalkTo.
Use of the Platform:
You may use the Platform for lawful purposes only. You shall not post or transmit through the Platform any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violates any law.
You agree not to engage in any of the following prohibited activities:
User Content Guidelines:
In connection with Your user content, You affirm, represent and warrant the following:
TickTalkTo takes no responsibility and assumes no liability for any user content that You or any other User or third party creates, stores, shares, posts, sends or otherwise makes available through the Platform, whether directly or indirectly. You shall be solely responsible for Your user content and the consequences of posting, publishing it, or sharing it and You agree that TickTalkTo is only acting a passive conduit for the distribution and publication of Your user content. If Your content violates these Terms of Use, You may bear legal responsibility for that content.
You agree and accept that any transactions You make on the Platform are separately governed by the terms and conditions of the agreement between You and the relevant bank or financial service provider, and that TickTalkTo shall not be responsible for any liabilities arising out of such payments made on the Platform.
Name: Abhay Singhal
Phone No: +91 8054818430
E-mail Address: abhay@ticktalkto.com
Postal Address: 289, Model Gram, Ludhiana 141002
All Notices required to be given under these Terms of Use shall be addressed to:
Name: TickTalkTo
Postal Address: 289, Model Gram, Ludhiana 141002
E-mail Address: abhay@ticktalkto.com
This Agreement notice was last updated on January 18, 2019 and is deemed effective as of this date.